Refund Policy
At SOPWizard, we strive to provide high-quality services to our customers. If you are not satisfied with our services, we offer a refund under certain conditions outlined below:
1. Eligibility for Refund
- Refunds are only applicable to customers who have purchased our services directly through our website.
- Refunds are available within 3 business days from the date of purchase.
- To be eligible for a refund, you must provide a valid reason for your dissatisfaction with our services.
2. Refund Process
- To request a refund, please contact our customer support team at info@sopwizard.com with your order details and reason for the refund.
- Our team will review your request and determine if you are eligible for a refund based on our Refund Policy.
- If your refund request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
3. Non-Refundable Items
- Certain services or products may not be eligible for a refund, such as personalized services or digital downloads.
- Any shipping or handling charges for hardcopies incurred during the purchase are non-refundable.
4. Processing Time
- Refunds may take 10 business days to be processed and reflected in your account, depending on your payment method and financial institution.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at info@sopwizard.com. Our customer support team will be happy to assist you.